Normative legal acts
The procedure for considering appeals of citizens and legal entities is determined by the following laws of the Republic of Belarus:
The law «Appeals of citizens and legal entities» (18.07.2011 № 300-3);
The law «Basics of administrative procedures» (28.10.2008 № 433-3);
Presidential decree «Additional measures in work with appeals» (15.10.2007 № 498)
Personal reception
| Tue – Thu, 14.00-17.00 |
Minsk, Fabrytsyusa Str., 28, room 201 |
Personal reception is conducted in a queue.
It is necessary to have identity documents (passport, residence permit, refugee certificate).
Electronic appeals
Electronic appeal is one of the ways to address the managers. It can contain your comments or suggestions.
Electronic appeals should be sent to rsml@rsml.med.by
Electronic appeals are considered according to the law “Appeals of citizens and legal entities” (18.07.2011 № 300-3).
The following appeals will not be considered:
- Anonymous appeals;
- Appeals containing bad language or offensive statements;
- Appeals on the issues beyond our competence;
- Second appeal on the same issue if it has been already considered and it doesn’t contain any new information;
- Advertising materials;
- Appeals written not in the Belarusian, Russian languages.
Electronic appeals of citizens should contain:
- Name and/or address of organization or position of the person who sends an appeal;
- Name, surname, patronymic (if possible) or initials of the citizen, his/her address, and/or place of work or study;
- Appeal itself.
Electronic appeals of legal entities should contain:
- Name and/or address of organization or position of the person who sends an appeal;
- Full name of legal entity and its location;
- Appeal itself;
- Name, surname, patronymic (if possible) of the manager or the authorized person.
Withdrawal of electronic appeal is done by sending an electronic application or written application.
Response to electronic appeal is sent by e-mail or in a written form if the person asked to send a written notice or the managers of RSML decided to send a written response.
Written appeals.
Written appeals can be sent to: 220007, Belarus, Minsk, Fabrytsyjusa vulitsa, 28. They can also be left in the Book of comments and suggestions. The Book of comments and suggestions is located on the 3rd floor in the Library Services Department (room 310). Sviatlana Tarasevich, head of the library service department (tel. 370-70-37), is in charge of the book.
Written appeals of citizens should contain:
- Name and/or address of organization or position of the person who sends an appeal;
- Name, surname, patronymic (if possible) or initials of the citizen, his/her address;
- Appeal itself;
- Personal signature.
Written appeals of legal entities should contain:
- Name and/or address of organization or position of the person who sends an appeal;
- Full name of legal entity and its location;
- Appeal itself;
- Name, surname, patronymic (if possible) of the manager or the authorized person;
- Personal signature of the manager or the authorized person and seal of the legal entity.
The following written appeals will not be considered:
- Appeals written not in the Belarusian, Russian languages;
- Anonymous appeals;
- Unreadable appeals;
- Appeals containing bad language or offensive statements;
- Appeals on the issues beyond our competence;
- Second appeal on the same issue if it has been already considered and it doesn’t contain any new information;
- Advertising materials;
- Appeals from the person with who the correspondence is terminated.